Frequently Asked Questions
How do the Women's Thick Platform Cloud Slippers - Soft Cushioned Slides fit? Should I size up or down?
Available in US sizes 5.5 to 12. Slippers are meant to fit relaxed, not tight. If you normally wear a half size, round up. The lining compresses slightly after the first week of use and the fit will settle in.
Do these need breaking in? Will they cause blisters?
No break-in needed. These are soft from the first wear. The cushioning will compress about 10-15% over the first two weeks and then stabilize — this is normal and actually improves the fit as the footbed conforms to your foot shape.
What surfaces can I wear these on? Are they slippery on wet floors?
Designed for indoor use on carpet, hardwood, tile, and laminate. If you use these on a porch or to grab the mail, the sole is fine for dry concrete. We do not recommend regular outdoor use — the sole material wears down quickly on rough surfaces and is not designed for wet conditions. If you need an indoor-outdoor slipper, look at our clog options which have a more durable outsole.
Are these suitable for wide feet, bunions, or plantar fasciitis?
These are fashion-first footwear and do not have built-in orthotic support. If you have plantar fasciitis, the flat footbed will likely cause heel pain after 30-60 minutes of standing. For wide feet, note that most of our styles are standard width. If your foot spills over the sides of the footbed, the style is too narrow and will cause edge pressure — go up half a size or choose an open-sided design.
How long will these last? How do I take care of them?
EVA foam is lightweight and cushioning but compresses over time. After 3-4 months of daily wear, the footbed will feel noticeably flatter than when new. The material is easy to clean — just rinse with water and mild soap. EVA does not absorb odors as badly as fabric, but it can develop a smell in hot weather. Let them air dry completely between wears in summer.
Are the colors accurate to the photos?
Product photos are taken under studio lighting which can make colors appear slightly different from real life. The Black is a true solid black. the Gray is a medium neutral gray without blue or brown undertones. the Khaki is a warm neutral that pairs easily with most outfits. the Orange leans slightly toward burnt sienna rather than bright citrus orange. the Pink is a soft blush tone, not hot pink. If color accuracy matters to you, we recommend ordering two colors and returning the one you like less — our return policy covers this.
What if they don't fit or I don't like them?
You have 30 days from delivery to return for a full refund, no questions asked. The shoes need to be unworn outdoors — indoor try-on is fine and expected. We check the soles when processing returns, so try them on carpet or clean floors rather than outside. If you are unsure about sizing, order two sizes and return the one that does not fit. Return shipping is covered on all US orders. Refunds are processed within 3-5 business days after we receive the return.
How long will shipping take?
Orders over $65 ship free within the US. Under $65 has a flat shipping rate. Most orders ship within 1-3 business days from our warehouse. Standard delivery is 5-10 business days depending on your location — West Coast tends to be 5-7 days, East Coast and Midwest 7-10 days. You will receive a tracking number by email once your order ships. We do not currently offer expedited shipping.